Receiving 502 Bad Gateway when exporting complex query to Excel

[Teri Simonds]

We're using Jira Server 6.3.9 (we're in the process of upgrading).  This query:

 project = "SPL Tracking" AND status was "Migrated System Test" during (2020-05-01, 2020-05-31) AND (assignee in (user1, user2, user3, user4, user5, user6) OR "Tester" in (user7, user8, user9)) 

returns 33 issues.  However, when I export the data to Excel, I receive a 502 Bad Gateway error (The proxy server received an invalid response from an upstream server.).  I can export other queries that return more data with no errors.

Is there something in the query that needs to be tweaked?

Thanks for your help!

Teri

[Bastian Stehmann]

Hi @Chester Abrahams,

if the client should have access to the kanban board, the client needs at least permissions to view the issues and the underlying filter must be shared with the client.

1) If the client should have other permissions than your other roles, you might want to add a new role (Cog Menu -> System -> Project Roles).

2) Then add to role to the permissions the role should have in the permission scheme used in your project. The role needs at least Browse Project Permission.

3) Add the client to the role in the Users & Roles Section of Project Administration

4) Go to your Kanban Board Configuration and find out, which filter is used. Check if the filter is already shared with your client. If it is not shared, go to the filter and share it with your vlient.

Your client should now have access to that board.