how to set the value of Epic Due Date with now plus the sum of time remaining of all child tickets

[Kent Chiu]

Hi,

I have difficulties setting the Epic's Due Date in Jira Cloud automation with the value of now plus the Epic's time remaining.

I tried to use the following syntax but they do not work:

{{now.plusDays({{issue.fields.timeestimate}}})}}

or

{{#=}} ({{now}} + {{issue.fields.timeestimate}})

That statement is within the For: Epic (parent) section:

What is the correct syntax to set the Epic Due Date with the current time (i.e. now) plus the Epic Time Remaining (i.e. SUM of the time remaining from the child tickets)?

Thank you for your help.

Regards,

Kent

[Victor Mutambuki]

Jim,

How are the customers being brought in into your service desk? Customers create own accounts or Agents or Admin Create accounts on their behalf?

https://confluence.atlassian.com/servicedeskserver/adding-customers-939926467.html

Victor