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  • How to set SLA If a ticket is re-opened it should continue from the existing SLA calculations?

how to access Issue development field information (such commits)

roger layani
April 10, 2023

I want to read issue Development field information (commits) with groovy post function script

the  plugin  com.atlassian.jira.plugin.devstatus.api.DevStatusSummaryService seems to not be no more  available.

we use the JDC 8.20.0 version server

Can someone advise how to do this?

1 answer

0 votes
Alexey Matveev
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June 8, 2018

Hello,

If you want the clock to start form time the clock stopped, then you should pause your SLA. If you stopped your SLA, the time will begin from zero.

Prerna Prerna
June 9, 2018

if I pause SLA on "Resolution:set" , Which status should I stop my SLA then to set the resolution time. 

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