date picker custom field should be blanked/empty while reopening the ticket in jira

[Likhita]

Hi,

We have  a Custom field(date picker) when moving ticket from Done -> Re-Open user wants to make the field empty/blank.

Tried with postfunction (JSU)  "Clear Field Value" but this is removing the field instead of value.

Can anyone suggest any work around for this please?

[Deleted user]

Tips for the server aproach:

• Backup
• Clean up what you can (remove unneeded projects, schemes and configurations, even issue types).
• Prefix everything so you know where settings came from and project settups dont mess up each other on merging.

[Deleted user]

As i understand this, you can only split attachments in different upload zips. If you have an zip file for import which contains xml files (activeobjects.xml,entities.xml) the whole instance will be overwritten.

For the server-method the addon Configuration Manager is a huge time saver and worth the money (they sell a short time license for migrating scenarios at a lower price on request).

Regards

Tobias

[Marc Deslauriers]

Thanks, Tobias - is using the provided H2 database an option if going the server route? 

Marc

[Deleted user]

I've only done this with postgres. This document https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html says that there could be errors on time zone and to prevent them you should check (and change) the time zone. A change would only be possible with postgres, so i recommend to switch to postgres first. This step is explained here: https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html .