Why would a "Cancelled" subtask prevent sprint from closing?

[Karen Bottai]

I have reports from a user in my organization that is unable to close a sprint unless they use a status called "Done" on their Subtasks. They are trying to use the status called "Cancelled" which is in the Done Category (green). The workflow ends with 2 Done-category statuses, DONE and CANCELLED.

When they use Cancelled on the subtask, they cannot close the sprint. When they change the subtask to DONE, the sprint closes.

The workflow assigned to SUB TASK is correct, it shows 2 done statuses. The workflow assigned to the Story is different, but it also shows 2 done statuses. 

Im quite perplexed, because it should let them close the sprint. 

Is there something I am missing?

[mamer_atlassian]

Hi Patrik,

I'm not sure if I totally understand what you are trying to achieve. The comments by right are  a part of the json response when the webhook is triggered. It is under the following path:

issue->fields->comment

Best Regards,

Muaamar