Why am I unable to change the priority of a ticket that has already been created?

[Felicia Moser]

We currently have boards up and running. We were going through our backlog items and could not change the priority of tickets previously made. We have a test JIRA board and and we are able to change the priority arrows there. I'm new to JIRA/didn't set up our boards. What can I do to make it so that we are able to change the priorities of the ticket at any time during the sprint? 

[Jack Brickey]

Unless you want to make the JIRA user an agent then they cannot be assigned the task directly w/in JSD. What I have done is to have my agent clone the JSD issue and move it to the JSW application assigning to the person of choice. I have also created JSD automation to automatically resolve/close the JSD linked issue when the JSW issue is resolved. Note you can give your JSW users collaboration (review/comment) abilities in JDS.