We failed to reorder the issue

[Lucas Nörenberg de Deus]

Recently, i have added a new user in my Jira Software team. I have granted the default permissions for Jira Software and Confluence, but he is not able to do nothing in the project (he can't move issues though the sprint board, update it's title or description, change the assignee, etc). Actually, the only thing the user can do is comment in the issues.

I tried to create a group with the required permissions, grant permissions directly to the user, but nothing works. Our team have other users with exactly same permission schemas and, for them, Jira works like a charm.

Here are screenshots of the user's permissions and the error he is facing:

[105349]

Hey Ann!

When I've seen this issue before, it's actually been a security setting in Excel that's keeping the data from displaying.  Try this:

1. Open the exported Excel sheet.
2. In Excel, go to File -> Options -> Trust Center -> Trust Center Settings -> Protected View.
3. Uncheck Enable Protected View for file originating from the Internet.

Try that and let me know!

Thanks!