Using the automation - how can I copy comment from the tiger issue to anther one

[Samuel Bar]

Hi, 
Using a form in a Work Management project, I create an issue when the form is submitted.

I would like to copy the comment added to this issue to an existing issue in the project.

The trigger of the automation will be "Issue Created."
I am using a custom field(Select list (single choice)) in the Form and in the issues in the project.
The user submitting the form will select a value from in this custom field, and then I need to search for an existing issue in the project with the same value selected.
Then, I need to copy the comment from the created issue to the existing one and link the created one to the existing one.

It's a bit complicated, but hopefully can be done.

Thanks

[Petter Gonçalves]

Hello Jane,

The linking issues drop-down is customizable, you just need to type gg in your keyboard when you are in your JIRA (To open the search bar) and type Issue Linking or navigate to JIRA Settings > Issues > Issue Linking.

You can add all kind of links you want on that page ('must be done before', 'must be done after', etc), however, I would like to let you know that this is not a "dependency" functionality itself.

Explaining better, the Issue Link feature is only to inform that this issue is linked to someone, however, it will not block the issue from being transitioned/Edited while the linked issues are not Done/Closed.

If you want to configure this kind of dependency on JIRA, you will need to use an Add-on. You can check the following post to know the suggestions we have to perform it and also vote and watch for the feature request below:

- Ability to prevent closing an issue if all linked "is blocked by" issues are not closed