Using Jira with Microsoft Teams

[Justin Wood]

We are new starters to using Jira here at SurreyCC and I was interested in how others have used Jira and Microsoft Teams together ? 

What have be the pro's and cons of using the two together ? 

Any info would be appreciated. 

[somethingblue]

Hi John,

There are two Suggestions that match what you're trying to do.  You can find the first one at JSD should send reply or notification when mail handler cannot create or update issue - JSDSERVER-818.  More specific to your request is Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails - JSDSERVER-988.

Please vote on the two issues, particularly JSDSERVER-988 and add your use case to the comments.  When you vote on the issue you will be notified when there is an update including a fix/workaround.

Cheers,

Branden

[John Walker]

Thanks Branden,

I am new to JSD so was unaware of these burning issues.

I can understand why JIRA don't like the idea of sending out emails to any one who writes - massive potential for encouraging attacks from malicous users. But, yes. The fact that a customer gets no response is a big problem. I guess we got to look at what is stopping JIRA from implementing this as well as why it is needed.

I have upvoted those issue you sent and I will add my thoughts to them.