Troubleshoot Automation: Email Parent Assignee All Linked Issues Moved to Done at EOD

[Donna Benton]

I am getting the email correctly. I am seeing issues moved to Done. The issue here is, that I am getting ALL done issues, whether or not the Parent (Epic) is assigned to me. This needs to be a targeted report EOD that shows the Parent owner all work that was completed for only their projects.

I appreciate any help here!

[Petter Gonçalves · Accepted solution]

Hello Jose,

I understand that you would like to automatically create a ticket (Translated) in the Service Desk project right after your Marketing team creates a ticket in their Project, copying the information previously added in the Marketing ticket. Is that correct?

There are few options that you can use to create the ticket on Service Desk and copy the content from the Marketing ticket, however, I'm not aware of any plugin which gives you the functionality to translate the content from a ticket to another.

To create the ticket on Service Desk, I recommend you to use the plugin Automation for JIRA and configure a Rule like the one below, selecting which fields you would like to copy:

Please, let me know if this functionality helps you at least with half of the way, Jose.

[Jose Canelos]

Thanks!

I think the plug in could work. I will try it out. Quick clarification, we are not looking for a translated ticket, the translation is just the type of ticket this is. It let's use know we need to kick off our translation process outside of JIRA.