Time tracking date / time formatting

[Deleted user]

The date / time format for time tracking seems to be stuck on US format.

I've recently discovered I was using US language. I've switched to UK format and logged out and back in, but my date / time for time tracking is still in US format

12/2/2021 12:29 PM

How can I change this to be UK formatted 02/12/2021 12:29?

[Anna Protopapa]

I had the same issue. The problem was solved after deleting and recreating the transition with the correct name.

[Deleted user]

Thanks Anna, solved the issue exactly following your solution.

[105349]

Hey Justin!

Unless I'm misunderstanding you, this is easily done.  To change the button name, you need to change the name of the transition in the workflow associated with the project.  This can be done by editing the workflow (via the Diagram), clicking on the transition you'd like to change, then clicking the Edit button in the window on the right.  Once you're done, publish the workflow to make your changes active.

I highly suggest making a copy of the original workflow, just in case things go sideways.  

Good luck!

[Inavero Purchasing]

Well I must be missing something because I've already done that and published the workflow several times? Here is a shot my workflow but the "respond to support" button won't change names:

Screenshot 2016-05-26 16.30.49.png

[105349]

Hmm, let's back up for a second.  Is the name not changing for the customers, or for the agents?

If the name isn't changing for your customers, you need to do this:  In your help desk, (as an administrator), navigate to Settings -> Request Types -> Edit Fields (to the far right of the screen) -> Workflow Statuses.  Here you can change the names of statuses that the customer sees.  This is useful if you want more than one status that you and your agents use, but only show the customer one.

If it's your agents that aren't seeing the name change, we'll have to dig deeper.

Thanks!

[Inavero Purchasing]

It's our agents who can't see the change, our service desk is internal only so there are no customers who can view anything.

Here is a shot of what our agents see when viewing an issue:

Screenshot 2016-05-26 16.45.21.png

[Chris Dunne]

I had this issue. I'm not sure if this solved it or if it was just a coincidence, but after trying to publish and republish many times, we just ran a full re-index and after that the transition buttons appeared correctly.

[105349]

Yeah, give a reindex a shot!  It can't hurt.  Lucene shouldn't have an effect on those buttons, but if it's really out of whack, anything's possible.