The custom field does not have the up/down arrow on the Plan's Roadmap view

[Elif Alverson]

Hello,

I am not sure if this is an available feature but the custom field does not have the up/down arrow on the Plan's Roadmap view. In my case I am testing with the custom field called "Category". I am using another custom field called start date and the arrow is available but not for the category or the other ones. Any help is appreciated. 

[Yogesh Mude]

HI @Alex Beizerov

If you will create the organization, you need to add all the customer to that organization so they will be able to select the organization while creating/raising request from the portal.

Let say in your case you need to create john johnson is the customer and belong to Walmart then you need to create Walmart as an organization so on issues details view you will be able to see the organization is a Walmart.

Here is the mode details about group customers in the organization.

To assign this request you need to work with JSD automation ...let say when the request/ issue is created then edit the request/issue and assign to particular agent/user.

Just for example purpose, i am attaching the screenshot for the same...this has been taken from JSD cloud. If you are using in-house application same thing you need to do.

Here is the details documentation about Automation.

[Alex Beizerov]

Hi Alexey,
Thank you for your response.
Jira support team suggested using Script Runner add-on for this purpose.
Do you know if this add-on is suituble for that or the add-ons listed by you could do a better job?
Thanks again.

[Alexey Matveev]

Hello,

You can not do it out of the box. You need an add-on for it like Email this issue, Jira enterprise mail handler.

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/4832/enterprise-email-handler-for-jira-jemh?hosting=cloud&tab=overview

[Alexey Matveev]

@Alex Beizerov

It is difficult to use ScriptRunner for it, because ScriptRunner does not have mail handlers. It would be easier to use Power Scripts. But you need to write code either in ScriptRunner or Power Scripts. The plugins, which I mentioned in my first reply, does not require you to write code.