Server to Cloud migration

[mike shoukry]

HI

I am trying to migrate from JIRA ON-PREM to JIRA CLoud, but running into issues with a custom ‘locked’ field migrating over.  

is the error due to the fact that the custom field is locked?  i cant even unlock it.  

what is the work around?

here is the error i get:

2023-09-29 23:54:59.936358 ERROR LOOP project-export The workflow: [PTS Customer Issue Workflow] transition: [In Progress] has unsupported custom field reference in config fieldKey for workflow rule validator [FieldRequiredValidator]. [JCMA 134] Double-check the workflow rule for missing config values or references.

[Syauqi · Accepted solution]

Hi David,

It is possible if your project is using JIRA Service Desk when combining the SLA and Automation feature.

I've found a similar post and managed to tweak to meet your request and which should end up similarly as follows: 

1. Setup your SLA: 

2. Create new Automation to transition the status to close.

In case you're not on JIRA Service Desk Project, there's no easy way I'm afraid. According to the answer on the post here: Jan 22, 2013:

run an external service in your servers whic can pull the data using REST (search api) get the results and perform the transition on those issues automatically.

Hope this helps

Cheers, syauqi

[David Villaumbrales]

Thanks for the answer Ahmad, unfortunately we aren't using JIRA Service Desk