Not Able to hide field for all the issue types in Jira cloud

[akhil dev]

Hi,
We are having requirement to report the last date that the issue type moved to 'In Progress' so that I may correctly calculate Cycle Time.
Can you please let us know how to create a read-only fields and how to hide the custom fields in Jira Cloud without help of Scriptrunner.

[Maarten Cautreels · Accepted solution]

Hi Hamid,

It took a while but I just found the time to give it a try on my test instance. The approvers of an issue are stored in a custom field thus updating that custom field would be the solution.

I was able to update the field by executing the following API call;

PUT /rest/api/latest/issue/ISSUEKEY-1
{ 
  "fields": { 
    "customfield_10206": [
      {
        "name":"mcautreels"
      },{
        "name":"shane.soukup"
      }
    ]
  } 
}

BUT there's one important thing to make sure. The customfield ID (in my case: 10206) can be different on each instance.

Finding the right id can be done following the knowledge base article: How to find id for custom field(s)?

Hope this helps,

Maarten