Jira Automations Send email to new/changed person in user picker field fieldChange

[Joshua Wyss]

I want to be able to use Jira Automations to send an email to the new person in a user picker field (Assignee, custom, etc.) and not all people. I want this to trigger on 2 different user picker fields so I want to use the {{fieldChange}} smart value but it does not provide the email address.

Scenario 1

For example, when a new person is assigned to a Jira Issue I want to trigger and send only that new person an email.

Scenario 2

When a new person is added to a multi-person person selector custom field I want to trigger and only send an email to that new person and not others.

I have tried

In the 'Send an email" action I've tried adding the following to the "To:" field but none have succeeded.

• {{#fieldChange}}{{emailAddress}}{{/}}
• {{fieldChange}}
• {{fieldChange.to}}
• {{#fieldChange}}{{emailAddress}}{{/}}
• {{addedfieldChange.values}}

The Error:

Send Email:

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

The same error happens for all options.

Related questions:
https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-get-email-address-from-changed-field/qaq-p/1484803

https://community.atlassian.com/t5/Jira-questions/Jira-Automation-How-to-send-mail-only-to-added-User/qaq-p/1443188

[Julie Vu [Beenicon]]

Hi Leon,

What integration add-on are you using? I guess it's just a bug. Have you tried uninstalling then reinstalling the add-on again?

If you're done with those steps but still experience the bug, I would suggest you give it a try with this: https://marketplace.atlassian.com/apps/1218732/slack-messages-for-jira-cloud?hosting=cloud&tab=overview

The add-on works perfectly to our team. Hope this helps!

Cheers,

Julie

[Leon P]

We removed the app and revoked all permissions and then started again and now it is just in the channel we want. The bug seemed to be that removing it from a channel did not stop it still positing.

[Julie Vu [Beenicon]]

Hi Leon,

So now is the integration add-on working functionally to your team? Have you tried contacting the app for further support?

[Jason Galea]

Hi Leon,

Under Settings > Systems > WebHooks, make sure to remove or disable the unwanted notifications to slack.

Also check if these post-functions are set on Automation add-ons like "Script Runner for JIRA" and "Automation for JIRA" sometimes you find settings set to send alerts on slack channels after a certain condition is met. 

Cheers,
Jason