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Jira Automation logic

tbronson
March 21, 2023

I am trying to figure out how to autoassign a story when a user - in a custom user field is added.

 

Scenario

I have logic that creates a clone story and moves it to a different project once a User has been assigned in a custom field that is using the normal Jira user field.

 

Once on the other project I have no seen a way to link the assignee field to = the other User field.

1 answer

0 votes
Walter Buggenhout
Community Champion
May 12, 2018

Hi @JiraYo,

Notifications in Jira are event-based. The set of events is quite extensive triggering notifications is very extensive, as you can read in this section of Atlassian documentation on notification schemes

As you may find from that read, notifications are triggered from either events on an issue or from workflow related events. Your observation that notifications are not propagated to linked issues is correct.

In order to trigger notifications on linked issues, it is a matter of triggering the same events on your linked issues as well. As you labelled your question with Jira Service Desk, automation rules might come in handy to cover workflow related use cases, e.g. when you want to update the status of one ticket based on a transition of a linked issue. As long as you trigger the right events on your linked issues, notifications will go out for them as well.

Regarding updates, comments and attachments, there's definitely some interesting apps in the Atlassian Marketplace that can help out in that area too.

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