JQL Filter for when custom field is updated within a timeframe

[Cristina Carrillo]

Without having to download 3rd party apps. I would like to use a filter for when a custom field is updated but only when it is updated within 24hrs of ticket being assigned.

We have strict workflows and one specific field tracks if the customer issue has been resolved within 24hrs. Is this possible?

[Kirkie]

For queries involving time to first response you must use parameters in the following manner: Parameter can be a state function (paused(), completed(), running(), breached(), everBreached(), withinCalendarHours()) or duration function (elapsed() or remaining()) taking a duration as argument, or directly a duration. Example of valid durations : "5h", "1h 35m", "120m"). So you can't simply run "time to first response" <= 24h. You need to have an SLA in place that is for 24 hours and then you could check if it were breached.