JPD - create a role that can view the board of ideas but not create ideas or comment

[Kieran Curtain]

We want to use the following roles in our JPD project:

1. Contributor (can create an idea and edit their own idea, view other ideas, vote, comment, etc)
2. Creator (Jira default)
3. Administrator (Jira default)
4. Viewer (can view ideas but cannot create, vote, comment)

I created the Viewer role and edited the permissions in Project Settings/Access to be what I thought they should be.

I changed the access of one Creator to be a Viewer.

The user was able to access the project board and still had the permissions of a Creator. However, they disappeared from the list of users in the Access screen.

What fixes do I need to do to make this work as desired?

[laralg]

Customer created task are always visible in the customer portal. But I think the problem is Jira considers finished any task that has a Resolution. If your Fix status puts the Fix resolution, the issue is not going to appear under Open Requests in the customer portal. It is going to be under the Closed filter.

So If you want to keep this status but be an open status for the customers to keep track of it because the issue it is not fixed. You are going to have to modify it so in this status you do not put a Resolution.

Remember for Jira, having a resolution usually means the issue is finished.

Regards