Have been using the JIRA Cloud Add-in for Excel for few weeks now. There was an upgrade earlier this week. Since then, the add-in has stopped working.
Hi Shawn,
This is not possible in JIRA out of the box as the default mail handlers cannot populate fields.
There are two addons that may help you:
Enterprise Mail Handler, it supports both Cloud and Server versions of Service Desk: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/cloud/overview
Email This Issue (our product), which supports Server version of Service Desk as of now, and Cloud support will come very soon: https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/server/overview
If you are a Cloud user, go with Enterprise Mail Handler now, if a Server user, I recommend you evaluate both.
Tibor
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