Initial Scope vs. Committed

[Mara Julin]

Hello, I have been reporting out on our team's velocity for the past few weeks. To do so, I created a JIRA dashboard for myself with velocity widgets from each team project. I just checked today, and the "initial scope" that is reported in the velocity widget is not matching the "committed" value that is reported in the team's individual velocity report. 

My understanding has been that the "initial scope" and "committed" points are the same thing. Can someone help explain why these values are showing up differently (see Sprint 15 in the photos attached)?

[Brant Schroeder]

What does the log file show?  If the logs will not show in the application you can access the log file on the server.

[Kumar]

Hi @Brant Schroeder  I'm new to jira and I have logged in server and i have enter into Log file and i run the command "cat atlassian-jira.log" so its open a master page and where exactly i have to check .please suggest me

[Brant Schroeder]

Kumar,

  Since you found the log, recreate the error and look at what time you created it.  Go back to atlassian-jira.log and review the log during the time of the error and you should be able to identify what is happening.  

Also how is your environment configured? Are JIRA and the Database server the same or are they different?  What DB are you using? 

[Kumar]

@Brant Schroeder I'm using the database postgreSQL 7.2 and the Jira version is 7.6.2  and one odd thing i have seen i tried from the UI only again Log analyizer 1st when i tried i got error same as above screenshort that i have posted 1st and that  error i'm seeing from fewdays now suddnely i tried again  to analyize the log now its scanned I dont know how and after scanning its open a page please see the screenshortcan explain this to me please

thanks,

[Brant Schroeder]

What does your database monitoring look like under system?

[Kumar]

@Brant Schroeder here is my database monitoring screen short 

[Brant Schroeder]

Have you done a trace to see is there is a network issue that is causing delays?