I want automatically fill in CRM created field in Jira task

[Anna Grace]

Hi all,

 I want create a rule that will automatically choose a company name  in CRM created field depending on domain of reporter (@testdom.com)

1  I don't know how to find Reporters whose emails contain @testdom.com in Advance Compare Condition

2 I cant choose field Company in New Action-> Edit Issue-> Choose fields to set

it doesn't appear in the list

I'd be grateful for your suggestions.

Anna

[Владимир Везель]

I want that when the task arrives, I be placed in the observers and be able to track changes in the task. Because we have a large staff of employees and a large staff in technical support.

[Alexey Matveev]

Hello,

Why do you want to add people to a task? Do you want them to be notified? If so, then you can create a role and fill it it with people in the required project. Then add this role to the project notification scheme.

[Alexey Matveev]

You mean watchers? Watchers just receive notifications if an event happened to an issue. That is why you can add a role and add all required users to the role. Then add the role to all events in the project notification scheme, where watchers are. You can read more about notification schemes here:

https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html