How to sum JSM spent time based on condition?

[Wong Zhao Cai]

I have a JSM project, where service desk can log in spent time for each request.

I am trying to find out some way to automatically sum the logged time for all request by month whenever a time is logged in...

So the questions are:

1. how to sum all request under same project?

2. How to sum based on condition, say, between 2 dates etc

[Bharath Kumar Kappala · Accepted solution]

Following up with what @Mandi Chiancone said yes if you have different screens for create edit and view, yes the users might see fields in different when they create and when the issue is edited and finally on the view screen. So you can make the fields on the order that you wish on all the three screens in the screen scheme for the issue type.

[Mandi Chiancone · Accepted solution]

Hi Joseph,

Are you referring to the screen having the information available, just not in the same order? As in, the screen has different call-to-action sections that are visually different (although consistent) with the create issue screen that your customers are seeing?

Have you created different screens for the 'Create, Edit and View' issue types?  

[joseph.merluzzi]

I know your right on this I think I just need a little more help to understand screens better.  When a user is in a queue and they click on an issue assigned to them, what screen is that that it opens?  Default/edit/view?

[joseph.merluzzi]

It worked, can't understand why so many fields were out of order or how that happens but they were completely out order on each page.  Thank you for your help.