How to manipulate the receiver for Jira notifications?

[Reiner]

Hi folks

The wish would be to implement an email forwarding of Jira notifications to an email address different from the login.

Reason: external users have to log in with an internal company email of our company - but wish to receive the Jira notifications to their external email

Thanks for any suggestions/ideas on how to implement this in a meaningful way?

Thanks and greetings
Reiner

[Nic Brough -Adaptavist-]

You can link multiple services together, yes.

But your story is answered by your first paragraph.  Your knowledge base is selecting answers it can see, and it points to where it got them.  But your users do not have access to where it is pointing.

This boils down to something that reads as very obvious: You need to make your knowledge base available to your users if you want them to read it.

[Marc Jason Mutuc]

Yup! This is the key driver why we are thinking of having a second Confluence instance that would only have information for the knowledge base and ultimately reduce risks

[Marc Jason Mutuc]

Follow-up question, will we be required to purchase a new license for it?