The community guidelines link in the footer states :-
"...
Support
The Atlassian Community is a great place to get support. While Atlassian employees will participate, they are not always the primary responders. They will help provide an answer to a question only if the community cannot provide an answer within a certain time frame after the question is initially posted. For official support on qualified licenses and products, contact Atlassian Support at https://support.atlassian.com/customer/servicedesk-portal
..."
I'm not sure what Atlassian had in mind for 'a certain timeframe' but over a year I dont think is it. I would have hoped they would step in after a month at most.
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