How to check if issue not yet exist in automation

[Devon Chan]

I know there is JQL like this to find if it is exist:
Summary ~ "keyword"

How about to check if it is not exists?

I am trying to write sth like:
if(issue not exist){ create issue }

However I can now only write sth like this (I have to add rubbish action otherwise it gots error):
if(issue exist){ rubbish action } else {create issue}

[Elifcan Cakmak]

Hello,

You can configure your customer notification settings on the project settings page as you can see on the screenshot:

You can configure them with different options like request created, public comment added, etc. and also add custom notifications as well.

Also if you enable email requests, your customers can open tickets via email, too.

Regards,

[Dawid Pawliszyn]

Hello,

So yesterday i managed to configure the emailing in part, however after reading this i still have the issue where I'm not receiving the responses back.

I've even tried to do the 'Send Test Email' and I'm receiving nothing back. I can confirm that this is the correct email.

I can receive requests in however i am unable to send anything back.

Any ideas?

[Elifcan Cakmak]

Hello,

You tried 'send test email' on the outgoing mail settings, right? When you edit the outgoing mail and click on test connection, what is the response? Because if you don't get any kind of notification, not just the service desk project, it might be related to outgoing mail settings. You can also check out the atlassian-jira-outgoing-mail.log in your jira home directory.

Also check out customer permissions page on your service desk project. Something might not be right there.

Regards,

[Dawid Pawliszyn]

Cool - Got it working.

Thanks!