How do I create a rule to delete a certain number of characters in the summary field.

[Jamie Edmondson]

I have a number of issues being created in Jira by another system. When the issues are created, it has the name of the system followed by a number and then proceeds with the description. I want to be able to remove these first few characters and not the whole summary. 

For example:

RemoveMe #1234546 User is having trouble logging into the application.

In this example, I want to remove "RemoveME #123456". That's it. 

[Jenna Davis]

Hello Sam007, 

It's possible that you're running into a bug, like you suspect, or that something else is going wrong here depending on what else your doing in your instance. Would you be able to submit a support request on the Adaptavist support portal? If you do this the support team will be able to assist you further and can get things like logs and more details on your setup in a more secure environment. 

Jenna

[Sam007]

I opened a support ticket with Adaptavist and they were able to reproduce this issue. They have opened a ticket on their end - 

https://productsupport.adaptavist.com/browse/SRJIRA-3004

Please vote or comment on the ticket if it's impacting you as well.

[Fazila Ashraf]

Hi @Sam007

But why do you want that field in edit screen?

You could remove it from edit and keep it in the view screen (and any transition screens where it gets filled) ?

[Sam007]

@Fazila AshrafI want to give write access to that field for some of the groups in one of the Status of Jira workflow

So in that case what I should do?