Creating jira tickets via email

[Kojo]

We'd like to see if there's a way to automate Jira ticket creation via email. Specifically, we have incoming digital mail coming into an email and each requires research and forwarding. Instead of it coming to email, can it go to an email box and automatically create a Jira ticket with an attachment? Thank you.

[Amir Katz (Outseer) · Accepted solution]

What I actually did is this (sounds complicated, but it's not):

1. Created the two custom fields
2. Created a CSV file for System Import for first field (Customer Name)
3. Performed a system import, specifying the first custom field, which generates a dummy issue (with key=PROJ-1), and adds all 140 values to the custom field
4. Modified the CSV file to use another issue (key=PROJ-2)
5. Ran the import again, use the modified CSV file, but specifying the 2nd custom field. This adds another dummy issue (key=PROJ-2), and populates the values for the 2nd custom field.
6. Delete the two issues (or mark them as rejected, obsolete, whatever).

Note that for cascade select list, the value should be "FIRST -> SECOND" (the single spaces around the '->' are mandatory!)

The import process is explained here: LINK

[Nic Brough -Adaptavist-]

There is no copy function, fields are expected to be different, so no-one has written anything that would do this.

You could find a scripting add-on that could run a one-off script to duplicate all the options into the new field, but actually, it's likely to take you a lot longer to write the script than it would to trudge through typing the duplicates in.

[Darren Jansen]

We do translations, so we need "Source Language" and "Target Language" with identical lists of languages. Looks like I'll have to paste them in one-by-one two times. 😫