"Reason" field not showing up on Admin of Jira Service Desk

[Jay]

Hi,

When the user made a request to Admin of Jira Service Desk. They did write a reason, but from Admin site, I could not see "reason" field. 

Please support me.

[Jay]

Hi, 

you need to see attached images to understand what I mean, 

As an Admin I think I have rights to see "Reason" field. If not, I will miss the main information of all requests.

Thank you.

[Nic Brough -Adaptavist-]

So the reason field is on the request and hence will be on the issue behind the request.  All you need to do is look at the issue.

[Jay]

I don't know why when the user makes a request, he/she did write down some reasons on " reason textbox" but as an Admin of service desk, I can't read it. 

How can I see reason field?

[Nic Brough -Adaptavist-]

Go to the issue. 

For a field to appear on a request, it has to be available in the issue.

[Jay]

Oh, I see.

I can "Add Field" and select "Reason"

Now I can view it. 

thank you a lot for your support

[Nic Brough -Adaptavist-]

As an admin, how did you add the "reason" field to the portal?