Counting reopen times using Automation

[Yael Geffen]

Hi everyone,

I used this guide: https://confluence.atlassian.com/automationkb/how-to-count-the-number-of-times-an-issue-was-reopened-using-automation-for-jira-1183682960.html

to automate the reopen counter on Jira, and when I checked it, it seems to work only for the first time I reopen a ticket. When I move a ticket from "Done" to "To Do" the second time around, the rule doesn't execute and the number of times don't change to 1. Anyone knows why?

[Moga · Accepted solution]

Hi Ricky,

OOB JIRA does not have a custom field type that we can have a JQL in it. However, you can take a look at plugins such as Scriptrunner that can help you with that.

Cheers,
Mogavenasan

[LarryBrock]

Hi @Ricky,

Turbo Kit for Jira and Power Scripts are alternatives to ScriptRunner that may be more economical depending on what other features you find useful.