Bulk import custom field values - Adaptavist Scriptrunner

[Kim P]

Is Adaptavist ScriptRunner still a viable solution for Bulk importing of custom field values? I found documentation on this process(built in script), however, it is not available to me in my version of Scriptrunner on Jira Cloud.  I tried doing the CSV import hack but it didn't work. Have about 1,500 values I need to import.

[Meck · Accepted solution]

Hi Ignacio,

Lemme try help you.

You can create a ticket for a customer by JIRA.

Step by Step:

1. Create a ticket
2. On reporter field, put the customer mail
3. On issue, put one option to Request Type to match with the Customer Portal

image2016-6-8 18:52:48.png

Regards.

Lameck.

[Meck]

Hello Ignacio Prati, did it help you?

[Deborah Bordonaro]

Lameck, I am having the same problem and tried your solution to create a ticket on behalf of a customer who is not in the system. However, I am still getting an error "the reporter specified is not a user."

 Is there some other setup that needs to be done? Can you provide more detail on Step 3:On issue, put one option to Request Type to match with the Customer Portal.

Thank you!

[Meck]

Hello Deborah, as far I'm concerned is only this. 

• The reporter at customer list,
• Customer request type with a value, and
• The Service Project able to customer view.

It's only this.

Did you try help with Atlassian Support?

[Meck]

Deborah, you can read more here:

https://confluence.atlassian.com/servicedeskcloud/raising-requests-on-behalf-of-customers-747602734.html

[Ignacio Prati]

Lameck:

Thanks for your help. But this is not the answer that I am needing. I can see that I can do that from the customer portal. But I want to be able to do this, from the JIRA interface, and not from the portal. (See image)

The reporter field is the one that is filled in the "create issue", and this is the same one that gets filled from the customer portal. So I was expecting a similar behaviour from this part of Jira.

Is there something that I am doing wrong? img1_jpg.jpg

[Ignacio Prati]

Hi Lameck: Any news about this? Thanks.

[Meck]

Hi Ignacio Prati,

Sorry for delay! You can do it too, but the reporter needs be a customer. 

image2016-6-19 1:13:30.png

Did you setup something different at Request Security? 

[Ignacio Prati]

Hi Lameck:
Thanks for your help, but I am still trying to accomplish this, as I am not able to create tickets for new customers. And the key here is new customers. As in the last image that you sent, the user is already on the customers database. I want to add a new customer as a reporter, and I get the  "The reporter specified is not a user" error.
I am attaching an image with the JIRA Service Desk Configuration.

image2016-6-21 9:55:37.png