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Automation problem between two projects please help !

Solliffan
May 4, 2023

I have a project which we will call Project A, I create a ticket A in this project.

The workflow for this project has 5 states: New -> In progress -> Completed -> Customer pending which is accessible through all states.

When I switch to the "In Progress" state it will create a ticket in Project B which will be linked to the ticket in Project A.

Ticket B has a workflow of 5 states as well: New -> In progress -> Partner pending -> Completed.

I would like my ticket B to go to the "Partner Pending" state and ticket A to go to the "Completed" state.

This automation is implemented and works very well, the problem is that when the transition on ticket A is made from "In progress" to "Completion" I also have an automation that creates a ticket C in a project C. But as the change of state is done automatically during the previous automation, the creation of the C ticket is not taken into account.

How can I solve this problem? I absolutely need the creation of the C ticket to be done at this level.

Thank you in advance, I apologise for the complexity of my message.

2 answers

0 votes
Houda asSimpleUser
May 3, 2019

Hi Mahendra,

I'm Houda from Hiptest team.

Is your problem still relevant today?

Regards,

0 votes
Nic Brough -Adaptavist-
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June 15, 2018

What do the logs say the error is?

Mahendra Prasad
August 2, 2018

It gives the below error:

'An error has occurred, sorry for the inconvenience'

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