I have a project which we will call Project A, I create a ticket A in this project.
The workflow for this project has 5 states: New -> In progress -> Completed -> Customer pending which is accessible through all states.
When I switch to the "In Progress" state it will create a ticket in Project B which will be linked to the ticket in Project A.
Ticket B has a workflow of 5 states as well: New -> In progress -> Partner pending -> Completed.
I would like my ticket B to go to the "Partner Pending" state and ticket A to go to the "Completed" state.
This automation is implemented and works very well, the problem is that when the transition on ticket A is made from "In progress" to "Completion" I also have an automation that creates a ticket C in a project C. But as the change of state is done automatically during the previous automation, the creation of the C ticket is not taken into account.
How can I solve this problem? I absolutely need the creation of the C ticket to be done at this level.
Thank you in advance, I apologise for the complexity of my message.
Hi Mahendra,
I'm Houda from Hiptest team.
Is your problem still relevant today?
Regards,
What do the logs say the error is?
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It gives the below error:
'An error has occurred, sorry for the inconvenience'
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