Automation: DueDate not populating upon create (calculated from created)

[Kathleen Buckwalter]

I am trying to create a rule to set the due date of critical bug issue types upon creation to two days after the field "created." I have also used "now" in lieu of "created." No matter what, the created issues' due dates remain empty.

I have selected

• When: Issue Created
• Conditions
  • Issue Type equals Bug
  • Severity equals Critical
• Then: Edit issue fields
  • Due date

I have used

• {{issue.created.plusBusinessDays(2)}}
• {{triggerissue.created.plusBusinessDays(2)}}
• {{now.plusBusinessDays(2)}}

I set it

I publish it

I create a bug with severity of critical...I click create. I open the bug...due date is empty.

Can someone let me know what I am doing incorrectly?

[Luiz Gregorio]

Hello Claudia, have you managed to workaround this?

I am having the exactly same problem

[Hakan Bahadir]

Hello,

IQL is case-sensitive. The attributes need to be the same as they are on the Object Type configuration. Can you please share the exact IQL you are using?

Thank you

Hakan Bahadir

Solutions Engineer