Kanban Accepted column misled by administrative updates

[Randy O_Neal]

I have a couple of teams operating under Kanban.  We have our boards set to expire the Accepted column after 2 weeks.  However, it appears the Accepted column expiration is watching the Updated field rather than the Resolved field.  Our Product Owner is attempting to watch and report on contents Accepted during the past two weeks, but in reality, what he's seeing is what's been Updated during the past two weeks, which is misleading.

Looking at the controls, for the Kanban board, I don't see a clear way to affect how the Accepted column is constructed, and I don't see a way to filter the contents of that column; so far, the only solution I've found is to provide a quick filter that's focusd on the Resolved date; that will give me an accurate list of Accepted issues during the past period of time I specify.

Am I missing something obvious here?

[Victor Mutambuki]

Liat,

Try using the ADD A CUSTOM RULE and enter the necessary info. Please see the documentation below
https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

victor

[Liat Halamish]

Thank you Victor.

I've created a custome rule for that with no help, it didn't solve my request.

is there any expert/ admin support that i can consult with and share my screen?

Thanks in advance,

Liat