Jira Automations Send email to new/changed person in user picker field fieldChange

[Joshua Wyss]

I want to be able to use Jira Automations to send an email to the new person in a user picker field (Assignee, custom, etc.) and not all people. I want this to trigger on 2 different user picker fields so I want to use the {{fieldChange}} smart value but it does not provide the email address.

Scenario 1

For example, when a new person is assigned to a Jira Issue I want to trigger and send only that new person an email.

Scenario 2

When a new person is added to a multi-person person selector custom field I want to trigger and only send an email to that new person and not others.

I have tried

In the 'Send an email" action I've tried adding the following to the "To:" field but none have succeeded.

• {{#fieldChange}}{{emailAddress}}{{/}}
• {{fieldChange}}
• {{fieldChange.to}}
• {{#fieldChange}}{{emailAddress}}{{/}}
• {{addedfieldChange.values}}

The Error:

Send Email:

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

The same error happens for all options.

Related questions:
https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-get-email-address-from-changed-field/qaq-p/1484803

https://community.atlassian.com/t5/Jira-questions/Jira-Automation-How-to-send-mail-only-to-added-User/qaq-p/1443188

[Nic Brough -Adaptavist-]

Sounds right, but you seem to be missing "associate new issue type screen scheme with the project"

[David]

Thanks, right, I noted that that association is missing in my para 2 above, I can't find exactly where to make that association in the UI.

[Nic Brough -Adaptavist-]

Go to the project admin and look for the screens section.  There should be an option to edit the current one as well as swap to a new scheme