Issue Adding Clockify to Jira Incidents
René
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I have an account in Jira where I manage several projects. However, I cannot add the 'Clockify' app, and when I go to the Marketplace, it appears as 'App requested,' but it does not show up when I try to open an issue. It's worth mentioning that I have another account that I created not long ago, and in it, I have a project where I was able to add the 'Clockify' application. I am attaching images of this.
Image of Account 1 Where I Can't Add Clockify
Image of Account 2 Where I Can Add Clockify
1 answer
1 accepted
Taranjeet Singh
Community Champion
@Owen Evans I think you can do this using "Re-open on customer comment" preset automation rule in Jira Service Desk. You will need to customize this rule and add "Comment contains" in the "IF" conditions of the rule.
Please see the screenshot below:
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