I am unable to find jira instance ID, can you guys please help me?

[ANITHA AKKIMI]

i tried with this url : https://api.atlassian.com/oauth/token/accessible-resources
but no luck, i am getting empty array instead of getting resources, and my access token is also correct. what can i do to get my jira instance ID, i need that ID to get project, issues and users details of JIRA 

[Nic Brough -Adaptavist- · Accepted solution]

Is this user going to the portal to create requests in the second project? 

As they're only a customer, they should not be able to create issues or work with them in a service desk project - customers only get the portal request side of it.

[Mike Parton]

So, this person, to use both projects, has to open two browser tabs or windows and log in twice, in different places?

[Mary Ramirez]

Hi @Mike Parton,

I understand your frustration. Take a look at this documentation for more information. I'd recommend making two separate permission schemes. In scheme 1 for project 1, add the user as a project administrator, individually by their name. In proj 2, add the user as a Service Desk Customer - Portal Access in the issue security scheme and they will be able to only submit issues.

[Mike Parton]

Hi Mary -

So, the first answer is correct?  To play different roles in different projects, this person has to log in, differently, twice to Jira Service Desk?  If that's the case, that is just...words escape me for how unbelievable that is.

Does your suggestion eliminate this inconvenience?

[Mary Ramirez]

He/She shouldn't have to log in twice. Service desk will recognize their login and match it with the permissions in each project then populate Service desk according to the permission scheme.

[Mike Parton]

There is nothing in Permission Scheme specifying Service Desk Customer - Portal Access that I can add a user by name to.

[Mary Ramirez]

@Mike Parton,

Sorry, I meant to say issue security scheme for project 2. 

[Mike Parton]

Didn't work.  Thanks for trying. This is really pretty absurd.