How to visualize delays in Advanced Roadmap?

[Flavian Hautbois]

Hello,

We are trying the Advanced Roadmap, and I'm showing the fields "due date" and "target end date"

However, I'd like to clearly visualise on the graphical part at the right both dates with a red part between both dates. As a team, this would help us see at a glance what is overflowing to trigger problem solving.

I suspect this is not included yet in the product. Since I'm a developer, I could code an extension to the Advanced Roadmap (either a browser extension or through an Atlassian plugin) so that I can visualize it. Where do I start and do you have recommendations?

Thank you

[Gerry Tan]

One solution is to "open" your service desk such that external customers will have an account and requests automatically created (you can have unlimited JSD customers, free). However you will need a user directory which JIRA can update alongside your LDAP (eg: JIRA Internal user dir).

Here are some relevant docs link:

• https://confluence.atlassian.com/display/SERVICEDESKSERVER032/Managing+access+to+your+service+desk
• https://confluence.atlassian.com/adminjiraserver071/managing-multiple-directories-802592355.html

[Baybars Kumbasar]

I can't allow open access to the system unfortunately (allow anyone to create an account)