Hello, I have a certain scenario within our business that I am wondering whether we can apply within JIRA... 1. Customer raises a ticket within the JIRA Service Desk portal2. Ticket falls within project A to deal with however, project B team also need to do some work on the ticket. So project A team create a linked ticket, and then Project B team can also update the customer... Is this possible? I can't seem to find a clear way on how to do this.

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Multiple tickets raised from 1 Service Desk ticket

How can you add a scriptrunner scripted field to a transition screen

I have created a scripted field based on the content of a text field. This is to show information as read-only on a transition screen.

The field works and I can see it on the issue under Scripted Fields.

But it is not showing up as a field that can be added to a transition screen.

Is this possible?

Are there any other ways to show read-only info on a transition?

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Hello,

It is possible. You have to setup correctly project permissions. Users from Project A must have the Create Issues, Browse Issues and Assign issues permission in the Project B.

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I believe we've already go that set up, however, the linking of the ticket doesn't feedback to the customer that raised that ticket. Maybe I'm missing something.

Another thing we'd like to consider is whether project A team can see all fields but project B team can only see certain fields...Would I be able to do this using permissions?

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If you want to notify a customer, if there are changes in project B, then you should add the customer as a reporter or to a custom field and setup the project notification scheme.

Jira does not have custom field level security. You need a plugin for it. For example, this one:

https://marketplace.atlassian.com/apps/23216/field-security-plugin-for-jira?hosting=server&tab=overview