Dashboard gadget data appearing blank for some of the users

[sehreen_jafry]

Hi there,

So I created a Jira Dashboard and straight up gave access to all the jira-software-users group (Any user having a jira account with us) for both the filters as well as the Dashboard itself for simplicity's sake.

I have been receiving complaints from some users that when they load the Dashboard, the 'tabular' statistics for defects etc appear just fine, but they Test execution summary and all those stats, they appear blank as in the users can see the block with the title but they can't see the actual bar charts.

They are using edge browser the same as me, and while I and some other users can see everything just fine, these select few are having issues. 

These users also reported that when they open a testcase to view its 'Test details' -the part where the test steps are visible. They are unable to see the test steps as well, again that block is blank.

Any thoughts on what could possibly be the issue here? (I wish I could attach a screenshot for clarity)

[joshloe]

Hi Gayan,

The gadget referenced, Crucible:To Do, is not available for Jira Cloud.  Fisheye and Crucible workflows were removed from JIRA Cloud. Please see FishEye and Crucible workflow conditions and gadgets will be removed from JIRA Cloud on 24 July 2017 for more information.

The link that you were viewing is for JIRA Server, the pre-installed gadgets for JIRA Cloud can be found in this article, Using dashboard gadgets.

Thanks!

- Josh Loe