I am looking at the different options available under project automation, but am having trouble finding how to set the logic - if Field Change Type is set to Emergency upon creation, I want that ticket to only be able to follow a certain pathway through the overall workflow, so basically I want to be able to provide the system with the pathway so if it transitions to A then only C and D are available next, then if c or D, then F, etc. How would I do this?
you should take a look at:
@carly_noreen you can use "Conditions" on workflow, or you can use the "If/Else block" condition on automation.
However if you want a suggestion, i can suggest to use the "JMWE" add-on.
You can create conditions with more conditions on workflow
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I hope I helped you.
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