Hello,
we have a own selfhosted Jira Service Desk.
We installed the plugin for Azure AD SSO names: Kantega SSO.
The plugin works fine but we have some problems with the administration center in Jira.
we have internal administration users via jira directory. this logins in the administration center work`s fine.
also we have administration users via Azure AD with problems.
The problems are:
the administration user logged in in Jira - thats works fine.
the administration user navigate to system and a second authentification for the administration center pops up.
after entering the password we have authenticationproblems:
Can you help me?
Kopieren sie den Inhalt unten und senden sie ihn an ihren Jira Administrator
Verweisnummer des Protokolls: 53ce9b65-58c0-45ca-8d09-df7807e8c704
Verweiser-URL: https://jira.sport-thieme.de/secure/admin/user/UserBrowser.jspa
com.atlassian.crowd.exception.runtime.OperationFailedException: Bad Request
com.atlassian.crowd.exception.runtime.OperationFailedException: Bad Request
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:664) [embedded-crowd-core-2.10.4.jar:?]
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:76) [embedded-crowd-core-2.10.4.jar:?]
at com.atlassian.jira.security.login.LoginManagerImpl$InternalStaticDependencies.authenticate(LoginManagerImpl.java:375) [classes/:?]
at com.atlassian.jira.security.login.LoginManagerImpl.authenticateWithoutElevatedCheck(LoginManagerImpl.java:199) [classes/:?]
at com.atlassian.jira.web.action.admin.WebSudoAuthenticate.doValidation(WebSudoAuthenticate.java:116) [classes/:?]
at webwork.action.ActionSupport.validate(ActionSupport.java:391) [webwork-1.4-atlassian-30.jar:?]
The username / password popup you get is most likely because the combination of:
The web sudo authentication fails as there is no password to validate in Jira.
I believe also that the error message shown in your log capture is caused by the failed web sudo authentication.
There are two options to solve this:
1) Disable web sudo: https://community.atlassian.com/t5/Jira-Core-questions/How-can-I-set-jira-websudo-is-disabled-to-false/qaq-p/92153
2) Create admin users in the Jira internal user directory (traditional user accounts where the passwords are known to Jira).
Hope one of these are suitable for your scenario.
Regards,
Jon Espen
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