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Problem with outgoing mail

Hi all! I have a problem with outgoing email. I've configured SMTP server and it's working fine when I send test emails. When I want to invite new users i receive the following error in logs:

2017-08-27 19:18:00,426 ERROR [] Sending mailitem To='smilley@yandex.ru' Subject='You have been invited to use JIRA' From='6479463@gmail.com' FromName='jira@smilley.ru' Cc='null' Bcc='null' ReplyTo='6479463@gmail.com' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@61de541' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Error occurred in sending e-mail: To='smilley@yandex.ru' Subject='You have been invited to use JIRA' From='6479463@gmail.com' FromName='jira@smilley.ru' Cc='null' Bcc='null' ReplyTo='6479463@gmail.com' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@34f45a05' MessageId='null' ExcludeSubjectPrefix=false'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 553 5.7.1 Sender address rejected: not owned by auth user.

So it's "Sender address rejected: not owned by auth user." error. What should I do to resolve it? Thanks.

1 answer

0 votes

The account 6479463@gmail.com is not the one you have set up in the email connection.  You'll need to correct the outgoing email addressing.

6479463@gmail.com is an email of the admin who is trying to invite users. Is it possible to send an email from user jira@mydomain.com?

Screenshot at авг. 27 20-53-16.pngIt's set to be jira@smilley.ru, but in logs it's set to be an email of currently logged user...

As I said earlier, test emails are sent correctly.

Hello,
I have the same issue. How to resolve it?
Thanks.

Hi!

I have same problem!

But it was solved by  setting same data at  "From address" and "Username" fields.

I've the same problem.

@Nic Brough _Adaptavist_, do you know if the problem come from Jira configuration or STMP server configuration?

Because outgoing mails are OK for issues notifications, and also for test emails, it's only when the mail is sent whith the user's email as sender that it fails.

In another post, it is recommanded to se this page: https://confluence.atlassian.com/jirakb/mail-fails-to-send-with-550-5-7-1-unable-to-relay-error-in-jira-server-143884327.html

For information, it worked fine before, and we don't touch anything in jira mail configuration.

What do you think?

Thank you for your help.

Xavier.

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