Problem with Jira plugin in Excel 365.

[VINAY KUMAR]

Problem with Jira plugin Excel 365.

Plig is not starting at all.

I had tried uninstalling Jira and also office 365, after reinstallation the issue still remains.

Request you to provide a solution.

[Angélica Luz]

Hello @VINAY KUMAR,

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to know when did the issue started.

Testing on my local machine, it loads normally.

You mentioned that you uninstalled office365, but have you uninstalled/installed only the add-in?

Is it affecting other users?

Does it show anything if you click on the  icon?

As a test, please, go to Jira and on Filters > Advanced Search filter some issues. 

Click on the Excel icon on the top and download the xlsx file and click to open the file. Does the add-in load after that?

If it shows any error, please send us a screenshot. 

Also, it’s important that your network administrator whitelist our IPs and Domain to make sure everything works as expected. 

• IP addresses and domains for Atlassian cloud products

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

[VINAY KUMAR]

I had first uninstalled add-in then office365.

It is not affecting others.

when I click on the icon it is showing options (check attachment).

[VINAY KUMAR]

tried to download the excel with the existing filter, File was downloaded, however, the plugin is still not loading. 

Also, your IPs and Domain are already whitelisted.

[Angélica Luz]

Thank you for the information, @VINAY KUMAR.

Can you also confirm with your IT Team if the URL 

http://sheets-jira-production.atl-pi-dev.net is not blocked? 

If it’s blocked, it’s necessary to unblock it as this service provides data and handles Atlassian Auth flow.

[VINAY KUMAR]

URL http://sheets-jira-production.atl-pi-dev.net is not blocked by the IT team. 

It is working with all the other team members except me.

[Angélica Luz]

Thank you for the details, @VINAY KUMAR.

If it’s working for other users, maybe there is some configuration on your machine blocking it from working. 

Would it be possible for you to test using another computer?

Are other users using the same network and the exact same computer and configuration/permissions as you?