Problem with Export

[FLex_destroyer1]

Hello everyone.

Tell me why the download "button" is inactive in the current team sprint.

[Daniel Ebers]

Hi @FLex_destroyer1

although I have no solution right at hand I'd suggest having a look into Jira's application logfile - assuming your tag "Server" is correct so you or your Admin can check.

The article "Useful log files in Jira"...:

• Useful log files in Jira
  https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

...will help in identifying the logfile - keep a look for "atlassian-jira.log" and see if something is logged when you try to export.

Please post back any findings.

Another more basic question would be if this only appears in one browser - or also for other users. Additionally if clearing the browser cache and/or going into an incognito window has some positive effect?

Cheers,
Daniel

[FLex_destroyer1]

[Deepanshu Natani]

Hi @FLex_destroyer1 

Can you share a screenshot?