I'm trying to create a new status, I can write the name like TO CHECK, but Jira is returning me a error. The way that looks, I can't create a new status, can anyone confirm this, if the problem is that I can create status only on the beginning of the project? Or is my account?
Concentrate on one of the ways to create a status and work through to the point of failure - we need to know what steps you are doing, most importantly, the last click that takes you to an error
For example, you go to settings -> issues -> statuses, click add new, it asks you for a name, so you fill one in and click the add button and it says <some error> instead of creating it.
Just trying to help out here. To add a status in a next gen project, just click the + button next to the rightmost column of your board. A new column should appear, just like you can see here:
Then you need to click the little v icon to confirm. To wrap it up, you only need to drag the column to the correct place on the board, so you end up with something like this:
So what are you doing differently or when do you get an error message if you try to do this? And what is the exact error message?
Hi @Walter Buggenhout _ACA IT_ , sorry for taking so long to answer, I'm doing like you posted, in clicking on the + button, I witre the name of my new status like "TO CHECK", and then I click on the little v icon, but after that, the system showed me this message on the left bottom corner:
This message is written in "Portugues", the meaning is: Something went wrong. There was an error with our system. Refresh the page and try again.
And I've tried many times, and this is not the real problem, but I don't know where is the problem of this error.
On the bright side, you are not doing anything wrong in terms of the steps you are taking. The error you see is a system error that is not very informative, so the only things I can currently think of is:
To make sure it's not the first thing: have you tried creating a column with another status name? Just wondering if To Check is something that already exists somewhere and you're accidentally running into a duplicate status issue.
If that's not the problem, I think you should reach out to Atlassian support directly. In that case, is it true you are on the free plan?
Actually, I have create a status in the beginning of the project, but now I'm having this issue.
I'm using a free plan, but I don't know if this is the problem, but is a good check to make, I gonna talk with someone from the support, to help me check if there is any problem in my project.
Thanks for your help.
Hello @Thalles Moussalem Luciano ,
I'm checking in on this issue to first see if you are still encountering an error while trying to create the new status, as we took a look and were unable to reproduce this error on our test systems.
Next, as you are on a free plan you will not be able to contact support directly as free plans are only granted access to access to self-help resources and assistance here in the Community portal as covered in the "Atlassian Support Offerings" , However in cases like this where there appears to be a Bug in the system preventing the intended use of the system, we will want to get you in contact with our support and make a support request on your behalf so we can look at your instance directly and dig into the issue further to apply a fix.
So please do let me know if the error is still occurring and I will get things rolling.
Hi @Earl McCutcheon,
I'm still encountering this error, I just tried to create a new status, and the error still happening.
Could you please contact me on the following e-mail firstname.lastname@example.org?
There I can pass my password then you could log in and check for yourself the message, I don't know what else to do, now I'm thinking in open a new project and start from scratch on this one.
Thanks for helping me and help improve my experience on Jira, even in a free plan!
The support request has been created, you can access the request via the Atlassian Support portal at the following link:
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