I have a problem with the insight addon. After my installation, it shows the following message that appears in the screenshot.
This message appears on all pages of insight and some of its jira pages.
The problem is only corrected if I disabled the insight add-on.
I also attach jira's log files.
I took a look at your logs and found this entry:
2017-08-28 10:33:17,118 http-nio-8090-exec-9 ERROR themis 633x1178x1 nxhvg2 10.240.100.251 /rest/insight/1.0/global/config [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: bundle [com.riadalabs.jira.plugins.insight]
com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.riadalabs.jira.plugins.insight]
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
- minor version:7
- major version:5
- name:MySQL Connector Java
- version:mysql-connector-java-5.1.40 ( Revision: 402933ef52cad9aa82624e80acbea46e3a701ce6 )
com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jira'@'localhost' for table 'AO_8542F1_IFJ_OBJ_SCHEMA'
This specific error is known to happy specifically on mysql 5.7.x instances. There was a change made to the permissions needed in this version of mysql. Pervious versions did not require this references command. But without this permission now, the plugin cannot create the table/foreign key constraints it needs to be able to function in JIRA.
There is a KB on how to fix this in REFERENCES command denied to user.
You will need to run the command such as
GRANT SELECT,INSERT,UPDATE,DELETE,CREATE,DROP,REFERENCES,ALTER,INDEX on <JIRADB>.* TO 'jira'@'localhost' IDENTIFIED BY '<PASSWORD>';
on mysql, but you will also need replace the <Password> with the password of the jira sql user to make this work.
After this is complete, try to restart JIRA and see if you can try to reinstall this plugin once more.
Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs