Pop up Comments template during transition

[Andy F]

I have a pop up screen during a transition to prompt users to enter comments. I'd like to add a template to the comment box to help them fill in particular comments. Any help would be very appreciated

[John Funk]

Hi Andy,

I am not sure about a template per se, and not sure about the Server version. But the Cloud version has a custom field type called Message Custom Field (for edit) that can be used to provide guidance text. 

Take a look at this document for more information:

https://confluence.atlassian.com/jirakb/add-a-custom-message-to-the-create-issue-screen-in-jira-server-759990667.html

[Andy F]

Thanks John, this will be useful for other messages :) But for this it would be a template to prompt people to fill out the require comments during that transition.

[John Funk]

You can simply create a transition screen and attach it to the transition. In the screen you can have the comments field and the Message Custom Field (for edit) custom field that gives them guidance.