Permission helper not acknowleding project role membership

[Eric Herot]

I'm trying to add a user (myself) to the Developers role in a project so that I can transition issues, but the permissions helper doesn't seem to acknowledge the change and I can't transition issues.

The permissions helper:

The project roles settings:

[Darlene Ashleigh Jeter · Accepted solution]

Quick Question - In the permission Scheme "HS2" does the developer have transition issue permissions?

[Eric Herot]

As the permissions helper would seem to imply by pointing out that my account is not in that group, members of Developers should have Transition Issues permission:

[Darlene Ashleigh Jeter]

@Eric Herot So what are you trying to transition? Because now it seems to be a "workflow" issue and not a permissions issue.

[Eric Herot]

Transitioning was just one example I tried. I seem to be lacking in many permissions that I should have. For example I also cannot assign the issue:

Despite the fact that I should have that permission as well...

[Darlene Ashleigh Jeter]

Let me start over.

1. Are you using "Cloud" or "Server"?
2. Have you refreshed your browser since changing said permissions?
3. Are you using a Chrome browser?

[Eric Herot]

1. Cloud
2. Many times, including using multiple ways of accessing the permissions helper (on the admin page and on the permissions scheme edit page)

3. Using Firefox

[Darlene Ashleigh Jeter]

@Eric Herot As a former QA Analyst, can you please try the same in a Chrome Browser. Please make sure your cache is cleared (in Firefox too). I have noticed JIRA functions differently in every browser.

[Eric Herot]

Okay, I tried it in Chrome and the results were the same. No cache to clear in this case since I have never used Chrome to sign in to this account. Is it possible that there is something wrong with the account?

[Daniel Ebers]

Possibly - one last idea that came to my mind if there is a "second" account for Eric Herot - as a test or an admin account while the one inserted is actually not the one that should have the rights.

[Eric Herot]

@Daniel EbersBINGO! The "Add Users" widget on the Project Roles page does not show the email address of the user, so it's impossible to distinguish external accounts from internal ones (unless the picture differs). That seems to have been my mistake:

[Daniel Ebers]

@Eric Herot
yes, things like that happen :) Hopefully this fixes it.

[Eric Herot]

The JIRA folks should really fix the Add User widget to include the email. That second "Eric Herot" also has a user account icon that is not showing up in this one place for whatever reason.

And yes this did fix the issue. Thank you for your help!