Hi Francine - Welcome to the Atlassian Community!
Have you made sure that the users have the right product access? Take a look at each user that is having problems at Settings > User Management
Also, check the permissions for the project to see that they are included - they will need Browse Project permissions. You can see if they are added to the project at Project Settings > People.
Hello @Francine Stivanin,
Welcome to Community!
Just for a better understanding of the issue, I would like to know if users are able to access other Dashboards (Painéis de controle) or if it’s happening with only one.
When they land on this page, if they access other pages like Seu trabalho or Projetos, does it load?
Can you please ask one of the affected users to open the developer tools on their browser and check on the console tab if it shows any error when they access the Dashboard?
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