Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Organization Issue with Automated Rule

Edited

We are using Jira Software and Jira Service Management. I am creating an automated rule to create a development ticket in Jira Software when a ticket from Jira Service Management ticket is set to a specific status. 

The rule is failing because "Invalid organization ids specified,. Specify a valid value for Organizations ID." 

The service management project has Organizations setup, but our Jira Software project does not. I'm not sure what the right question is here.

1. Is there a way to use 1 list of organizations across multiple projects?

2. How are organizations setup in a jira software projects? I can find the custom field for Organizations but I don't get any options to edit it.

I don't really need the organization in the Jira Software project, but it appears that the automation rule is trying to match it and fails if it doesn't find one.

Update: Ultimately, I want to have an automation rule to create a dev ticket from a support ticket between the two projects without the organization id error.

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

518 views 19 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you